Shipping & Delivery

Shipping & Delivery Policy

At Lumexha, we are committed to ensuring that your products are delivered to you in a timely and secure manner. Below, you’ll find all the necessary information regarding our shipping and delivery process.

1. Processing Time

All orders placed on our website require a processing time of 1 – 3 business days. During this time, we verify your order details, carefully pack your products, and hand them over to our shipping partner for dispatch.

2. Shipping Time

Once your order has been processed, delivery will typically take 5 – 20 business days. Delivery times may vary depending on your location and any potential delays with the postal or courier service.

3. Shipping Costs

Shipping costs will be calculated and displayed at checkout based on the weight and size of your order. We aim to keep shipping costs as affordable as possible for all of our customers.

4. Tracking Information

Once your order has been dispatched, you will receive an email with your tracking information (where applicable), allowing you to monitor your products as they make their way to you.

5. Delivery Issues

If your package does not arrive within the estimated shipping time, please contact us at support@lumexha.com with your order details. Our team will assist you in locating your order and resolving any issues.

6. Delays

While we strive to meet all estimated shipping times, delays may occur due to factors beyond our control, such as holidays, customs checks, postal strikes, or adverse weather conditions. We kindly ask for your patience and understanding in these situations.

High Order Volume Notice
During periods of high demand, processing and delivery times may be extended. In such cases, orders can take longer than usual to be delivered. We appreciate your patience and understanding as we work diligently to fulfill every order as quickly as possible.

This policy ensures customers know processing, shipping, tracking, and delays clearly while being tailored to Lumexha's products.